Terms of Use
These terms form an agreement between you and WedFrame Ltd when you create or use a WedFrame account. If you do not agree, do not create an account or use the account-only services.
WedFrame provides wedding-planning workspaces, guest and RSVP tools, wedding websites, messaging, supplier discovery, media galleries, optional print services and related features. Some features may be marked preview, beta, private testing or coming soon and may change before general release.
Accounts and eligibility
- You must be at least 18 to create a couple, organiser or supplier account.
- WedGames is for adults aged 18 or over. WedFrame does not use age-verification machinery; organisers must not invite children to use WedGames.
- You must give accurate account information, keep access to your email or Google account secure, and tell WedFrame promptly if you believe your account or a private link has been compromised.
- You may only use a wedding workspace or supplier profile that you are authorised to manage.
Your responsibilities when adding people
You decide which guests and wedding-team members to add, which questions to ask, which messages to send and what to share. You must use personal information lawfully, fairly and only where it is relevant to planning or delivering the wedding.
- Tell guests that you are using WedFrame and direct them to this notice before or when their information is added or first used.
- Keep information accurate, limit private notes to what is genuinely needed, and do not add insulting, unlawfully discriminatory or excessive information.
- Use contact details for wedding administration, not unrelated marketing.
- Ordinary attendance and meal preferences do not require a special consent checkbox merely because they are RSVP answers.
- Allergy, health, religious or other specially protected information needs extra care. Ask only when necessary, let the guest provide it wherever possible, and use the separate guest notice and explicit-consent control where WedFrame presents one. Account acceptance does not supply that guest consent.
- Do not publish a person's information or identifiable media without the rights and permissions needed for that publication. An appropriate adult must authorise deliberate publication of content featuring a child.
Content, links and acceptable use
You and your guests keep ownership of original content. By submitting content, you give WedFrame a limited, non-exclusive licence to host, copy, resize, process, display and deliver it only as needed to operate the requested service, create requested outputs, maintain security and backups, and meet legal obligations.
You must not upload or share unlawful, abusive, threatening, sexually explicit, privacy-invasive, malicious or rights-infringing material. WedFrame may restrict or remove content, links or accounts where reasonably necessary to protect people, the service or the law.
QR codes, RSVP links, gallery links and unlisted website links are bearer links: anyone who receives a working link may be able to use it. Share them carefully and revoke them where a feature provides that control. Public content can be copied or cached by other people and search engines.
Availability, backups and liability
WedFrame aims to provide a reliable service but cannot promise uninterrupted or error-free availability, permanent storage, or compatibility with every device. Keep your own copies of information and media that you cannot afford to lose. Preview and beta features may change, be restricted or be withdrawn.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to that, WedFrame is not responsible for loss caused by another user's conduct, content you or an organiser chose to share, a recipient resharing a link, or an external service outside WedFrame's reasonable control.
These terms are governed by the laws of England and Wales. If you are a consumer, you also keep any mandatory rights to bring a claim in the courts available to you under applicable law.
Privacy Notice
WedFrame Ltd is responsible for the personal information WedFrame uses to run accounts, secure and improve the platform, provide customer support, administer supplier and public content, take payment and fulfil orders.
WedFrame Ltd
7 Sorrel Close, Thornton-Cleveleys, Lancashire, FY5 2PA, United Kingdom
Organisers choose much of the guest information placed in their workspace. For those organiser-directed purposes, WedFrame provides the platform and processes the information to deliver the organiser's instructions, while WedFrame remains responsible for its own account, security, service-operation, support, legal and business purposes.
Information we use
Depending on the features used, this can include:
- account email, Google identity details where chosen, sign-in, session, account type and workspace membership;
- couple names, wedding date, venue, plans, budgets, suppliers, schedules, seating, messages, website content and settings;
- guest names and contact details, households, invitations, attendance, meal choices, dietary or accessibility needs, transport, accommodation and answers to organiser-created questions;
- photos, video, audio, filenames, captions, upload details, game nicknames, answers, scores and moderation state;
- supplier business and contact information, profile content, provenance, claims, subscriptions, messages and reporting totals;
- order, delivery, approval, refund and provider identifiers. Stripe handles complete payment-card details; WedFrame does not store them in its product database;
- support correspondence, rights requests and limited technical, security, abuse-prevention and service-delivery records.
Information may come from you, an organiser or wedding-team member, a guest or uploader, a supplier or contributor, a connected service, public supplier sources, or use of WedFrame itself.
Why we use information
| Purpose | UK GDPR basis |
|---|---|
| Create accounts and provide requested planning, supplier, media and order services | Contract |
| Let organisers administer guests, invitations, ordinary RSVP answers and operational messages | Legitimate interests in delivering and coordinating the requested wedding service; contract where the person is an account holder |
| Use information revealing health or another special category | An Article 6 basis plus a separate Article 9 condition. Where WedFrame relies on explicit consent, it is requested from the guest separately and can be withdrawn |
| Protect accounts, people, links and the service; prevent and investigate misuse | Legitimate interests and, where applicable, legal obligation |
| Operate supplier profiles, public editorial content and service reporting | Contract, permission and legitimate interests as appropriate |
| Process payments, fulfil orders and keep required business records | Contract and legal obligation |
| Respond to support, rights requests, disputes and legal claims | Contract, legal obligation and legitimate interests |
Marketing choices and any non-essential tracking are separate from account acceptance. WedFrame does not sell personal information or use the inspected service for cross-site advertising or a solely automated decision with legal or similarly significant effects.
How long we keep information
WedFrame keeps identifiable information only while it is needed for the service or purpose, an active account or shared wedding, an organiser-selected media period, security, a dispute or rights request, or a legal and accounting requirement. The exact criterion depends on the record. Deletion can mean secure erasure, de-identification or removal of the link to an account.
Existing customer commitments and approved feature-specific periods continue to apply. Internal candidate periods for newer account, wedding, guest, analytics and message records are proposals for retention review; they are not customer promises and do not silently shorten an agreed gallery, order or backup commitment. Any adopted period will be reflected here before it changes customer handling.
Closing one account may not delete a wedding that another authorised member continues to use. Limited order, security, dispute and acceptance evidence may be retained where necessary. Files exported to your own Google Drive are controlled by you and must be removed there by you.
Your rights, complaints and changes
Depending on the purpose and lawful basis, you may ask for access, correction, erasure, restriction or portability; object to processing based on legitimate interests; and withdraw a separate consent without affecting earlier lawful use. WedFrame may need to verify identity and may retain or refuse part of a request where law permits, explaining why.
Email hello@wedframe.co.uk for a privacy request, objection, consent withdrawal, guest-media removal or content concern. You can also complain to the Information Commissioner's Office.
WedFrame may update these terms and this notice when the service, law or providers change. A new version will be preserved and shown before materially different terms are applied to an account where renewed agreement is required.